FAQ
At Classy Auto Gallery, we believe that buying a car shouldn’t just be a transaction—it should be an experience. Located in the heart of Saskatoon, our gallery-style showroom is designed for those who appreciate the finer details in automotive engineering, performance, and luxury.
General & About Us
Q: What are your hours of operation?
A: Our sales department is open Mon–Fri 10am–6pm.
Holiday hours may vary — check our homepage or call 639-597-2234 for the latest schedule.
Q: Where are you located?
A: We are located at 2834 Millar Avenue #101, Saskatoon, SK S7k 5X7.
Q: Do I need an appointment to visit?
A: Walk-ins are always welcome for browsing and test drives, but scheduling an appointment ensures a specific vehicle is pulled up front and a salesperson is ready for you. You can book online or call 639-597-2234.
Q: What brands/makes do you sell?
A: We sell used vehicles as well as quality pre-owned vehicles of virtually all makes and models. See our full new and used inventory on our website.
Buying a Used or Certified Pre-Owned (CPO) Vehicle
Q: Can I see the vehicle history report (Carfax/AutoCheck)?
A: Yes, we provide a free vehicle history report for every used vehicle on our lot — just ask your salesperson or check the vehicles listing on our website.
Q: Do you sell "as-is" vehicles with no warranty?
A: Some older or higher-mileage vehicles may be sold as-is. This will always be clearly disclosed before purchase, and we’ll tell you exactly what protection (if any) is included.
Q: Can I have a used vehicle inspected by my own mechanic before buying?
A: Absolutely. We welcome independent pre-purchase inspections and can schedule time for your mechanic to look over the vehicle.
Financing & Payments
Q: Do you offer financing?
A: Yes, we work with a wide network of banks and credit unions to find competitive rates. You can apply online in minutes or work with our finance team in person.
Q: What credit score do I need to finance a vehicle?
A: We work with buyers across the credit spectrum, including those with limited or challenged credit history. Approval and rate depend on multiple factors, not credit score alone — our finance team can walk you through your options.
Q: What documents do I need to finance a vehicle?
A: Typically, a valid drivers license, proof of income (pay stubs or tax returns), proof of residence, and proof of insurance. Additional documents may be requested depending on your lender.
Q: Can I make a down payment with a debit card, check, or trade-in equity?
A: Yes, we accept various forms of down payment including cash, debit/credit card (subject to limits), certified check, and trade-in equity.
Q: Is there a prepayment penalty if I pay off my loan early?
A: This depends on the lender. Our finance team will review your loan terms with you so you know exactly what you're signing before you finalize.
Trade-Ins
Q: How do you determine my trade-in value?
A: We evaluate your vehicles condition, mileage, market demand, and recent comparable sales, often by in-person inspection.
Q: Do I have to buy a vehicle from you to sell you my trade-in?
A: No — we’ll purchase your vehicle outright even if you don’t buy from us, though most customers do use trade-in value toward a new purchase.
Q: What if I still owe money on my trade-in?
A: That’s very common. We can pay off your existing loan balance as part of the transaction; if your trade is worth less than what you owe, that difference (negative equity) can sometimes be rolled into your new loan.
Q: Do I need to clean my car before trading it in?
A: Not necessary, but a clean, decluttered vehicle can make for a smoother appraisal. Don’t forget to remove personal belongings and any toll transponders or parking permits.
Test Drives & Online Shopping
Q: Can I test drive a vehicle without an appointment?
A: Yes, walk-in test drives are welcome during business hours, subject to vehicle availability. Booking ahead guarantees the vehicle is ready when you arrive.
Q: Can I complete the entire purchase online?
A: Yes — from browsing inventory to financing application to paperwork much of the process can be completed online, with final signing and delivery handled at the dealership only.
Q: What do I need to bring for a test drive?
A: A valid driver’s license and proof of insurance. A second driver on your policy may also need to provide their license if they’ll be driving.
Service & Maintenance
Q: Do I need to buy my car from you to get it serviced there?
A: No, our service department works on most makes and models regardless of where you purchased the vehicle.
Q: Can I schedule a service appointment online?
A: Yes, use our online service scheduler, call (639) 597-2234
Q: Do you offer a shuttle or loaner vehicle while my car is being serviced?
A: Yes, we offer shuttle service / loaner vehicles / a comfortable waiting area with Wi-Fi.
Q: How often should I get an oil change?
A: This depends on your vehicle and driving conditions, but most manufacturers recommend every [5,000–7,500 miles / 8,000–12,000 km] or every 6 months, whichever comes first. Check your owner’s manual for exact intervals.
Q: Do you use OEM (original manufacturer) parts?
A: Yes, we primarily use OEM parts for repairs to maintain your vehicle’s warranty and performance. Aftermarket part options may be available on request.
Q: Will using an independent mechanic void my warranty?
A: Routine maintenance performed by a qualified independent shop generally does not void your factory warranty, as long as manufacturer-recommended procedures and parts are used and you keep your receipts.
Q: Do you offer multi-point inspections with routine service?
A: Yes, most service visits include a complimentary multi-point inspection covering brakes, tires, fluids, and battery health.
Parts Department
Q: Can I order parts and install them myself?
A: Yes, our parts department sells OEM parts and accessories over the counter or online for DIY installation.
Q: Do you price-match parts found elsewhere?
A: In many cases we can be competitive on pricing — bring in a quote and ask our parts team.
Q: How long does it take to get a special-order part?
A: Typically 5-6 business days, depending on the part and manufacturer availability. We’ll give you an estimated timeline when you order.
Warranty & Protection Plans
Q: What warranty comes with a vehicle?
A: 14-day warranty for the engine only.
Q: What does the warranty NOT cover?
A: Warranties typically exclude routine wear items (tires, brake pads, wiper blades), damage from accidents or misuse, and issues from lack of required maintenance.
Pricing, Fees & Paperwork
Q: What fees are added to the advertised price? A: Typical additional fees may include documentation/administration fees, taxes, title/registration fees, and any dealer-installed accessories. All fees are itemized clearly on your purchase agreement before you sign.
Q: Is the advertised price negotiable?
A: We price competitively upfront, but we’re always happy to discuss the deal, including trade-in value, financing terms, and any applicable incentives.
Q: Do you charge a fee for a vehicle history report or inspection?
A: No, vehicle history reports and our standard inspection are provided free of charge on our used vehicles.
Miscellaneous
Q: Do you buy vehicles even if I'm not purchasing one?
A: Yes, we buy vehicles outright, no purchase necessary. Get a free instant estimate online or bring your vehicle in for an in-person appraisal.
Q: Do you offer military, student, or first responder discounts?
A: Yes, ask your salesperson about current eligibility and documentation requirements for special pricing programs.
Q: Is there a customer lounge or Wi-Fi available while I wait?
A: Yes, our showroom and service waiting area offer complimentary Wi-Fi.